Terms & Conditions

SHIPPING:

Retro NY Metro uses the best carriers in the business to make sure your order gets to you on time.

Ship Time:

The Ship time is an estimate of when the item will leave our warehouse. Most of the items will leave our warehouse within 24 hours after you place your order. While Retro NY Metro works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer Ship times.

Occasionally, we will confirm ship and delivery times, and then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.

Shipping Methods:

•Once the item leaves our warehouse, the Shipping Method you choose on the Cart page determines how quickly your shipped item delivers to your doorstep.

• Guaranteed Standard Shipping → Delivers within 5 business days*

• Guaranteed 2 Day Shipping → Delivers within 2 business days

• Guaranteed 2-3 Business Day Shipping → Delivers within 2-3 business days

• Guaranteed Next Day Shipping → Delivers within 1 business day

*Items shipped Standard via United States Postal Service delivery within 5 to 7 business days after shipping.

The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order.

Shipment Notification Email:

We'll send a Shipment Notification email when the item ships from our warehouse. The Shipment Notification email includes the carrier name, tracking number, and a Delivers by date. You can click the tracking number link to track your package on the carrier's website.

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Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email contact@retronymetro.com to request a refund and we will assign you a RMA #.
2. Mail your returned item to:
Retro NY Metro Inc.
Returns Department RMA #
809-811 Kings Highway STE #2
Brooklyn, NY 11223

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions:

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee:

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

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TERMS & CONDITIONS

Terms Of Use:

This website is operated by Retro NY Metro. All inquiries may be directed to:

Retro NY Metro
Internet Customer Service Department
809-811 Kings Highway
Suite # 2
Brooklyn, NY 11223

Your use of this website is governed by these terms and conditions. Please take a few minutes to review them.

Your use of the retronymetro.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the retronymetro.com website.

These Terms and Conditions May Change:
Retro NY Metro reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the retronymetro.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.

Use of Website:

The retronymetro.com website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Retro NY Metro's goods and services and/or to otherwise transact business with or contact Retro NY Metro, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer. In particular, Retro NY Metro expressly prohibits third parties from opting out of Retro NY Metro’s services and/or contacts on behalf of a Retro NY Metro customer or other person or entity, without both (a) Retro NY Metro’s full knowledge as to the surrogate action being taken and (b) Retro NY Metro's express permission. This prohibition is intended to protect the privacy and freedom of Retro NY Metro's customers and the personal relationship Retro NY Metro works to develop with its customers and others authorized to use its site.

Copyright & Trademark Compliance, Complaints

We honor the intellectual property rights of others. If you believe that your work has been copied or used on the website in a way that constitutes copyright or trademark infringement, please notify us by following the procedure set forth in the immediately following paragraph. Most of the images you see on our website are free of copyright and have been taken from public domains and then restored and edited for higher quality. There are very limited images that we have licensed from third party suppliers that represent to us that they have sufficient rights to allow us to display, reproduce, and sell the images on retronymetro.com. Upon receipt of any bona fide claim of infringement, or upon becoming aware of any actual or alleged infringement by any other means, we will remove such actual or alleged infringing product(s) from the website and/or cease sales of the product(s) pending our investigation.

Notice and Procedure for Making Claims of Copyright / Trademark Infringement:

If you believe that your work has been copied, distributed or used on the website in a way that constitutes copyright or trademark infringement, please fill out the Notice of Claimed Infringement form, sign the form where indicated and submit it to:

Retro NY Metro
Attention: Legal Department
809-811 Kings Highway
Suite # 2
Brooklyn, NY 11223

Submissions and Suggestions:
We welcome your comments regarding the retronymetro.com website. Additionally, visitors may submit suggestions, ideas or questions to info@retronymetro.com. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to retronymetro.com shall be and remain the exclusive property of Retro NY Metro. Your submission of any such Comments shall constitute an assignment to Retro NY Metro of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Retro NY Metro will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Colors:
We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Price Quotations:
The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into US territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order. Furthermore, while we do our best to assure that the taxes quoted for a particular order are accurate for the applicable location to which the order is being shipped, should an erroneous quote be provided, we will notify you of such error before finalizing and shipping your order. You will be responsible for all applicable taxes, regardless of the amount quoted on this website at the time of your order.

Disclaimer:
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Retro NY Metro shall not be liable for any damages of any kind related to your use of this site.

Indemnification:
You agree to defend, indemnify and hold Retro NY Metro harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site, including, without limitation, your use of this retronymetro.com website in violation of these Terms of Use.

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This notice describes our Privacy Policy.

By visiting our site, you are accepting the practices described in this Privacy Policy.

What Personal Information About Customers Do We Gather?

Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses our Web site.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser, to provide certain features, and to allow storage of items in your shopping cart between visits.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Do We Share the Information We Receive?

We share information as described below.

Businesses and Individuals: We work closely with other businesses and individuals, and we may share information about you with those businesses and individuals.
Third-Party Service Providers: We may employ other companies and individuals to perform functions on our behalf. Examples include providing Web site services, fulfilling orders, delivering packages, sending postal mail and e-mail, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise).
Our Protection and Protection of Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect our rights, property, or safety and those of our users, and others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

Your information is protected during transmission by Secure Sockets Layer (SSL) software, which encrypts information you input.
Only the last four digits of your credit card numbers are revealed when confirming an order. Of course, the entire credit card number is transmitted to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Which Information Can I Access?

We give you access to information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features.
You can add or update certain information on pages such as those referenced in the "Which Information Can I Access?" section. When you update information, a copy of the prior version may be kept for our records.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Terms of Use, Notices, and Revisions

If you choose to visit this Web site, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, resolution of disputes, and application of the law of the state of Washington. Our business changes constantly, and our Privacy Policy and the Terms of Use will change also. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.